You open your website preview and start clicking around. Then comes the question: what am I actually supposed to check? You don't need design terminology or a technical test plan. Focus on whether your business details are right and whether the experience makes sense to your customers; I'll handle the implementation.
Follow one customer journey
Imagine a visitor arriving on your homepage because they need a service. Can they understand what you offer, find the right page, and reach the quote or contact form? Try that path on a phone and a computer. You don't need to fix anything yourself — just tell me what seems wrong.
- Can someone understand what you offer right away?
- Are services, prices, or service areas described correctly?
- Can visitors find a way to contact or book with you?
- Is the text comfortable to read on a phone?
Give me a specific example
You don't need to say 'increase the visual hierarchy'. Tell me what happened instead. For example, 'On my phone, I can find the services, but I can't see where to request a quote.' A screenshot and the page name help me find the same spot quickly.
Put everyone’s feedback in one place
If a partner or teammate is also reviewing the site, gather the comments into one list before sending them. Mark the changes that matter most. That gives us one clear set of notes instead of separate requests that may contradict each other.
- Page or section name
- What you noticed
- What you would like instead
- Replacement wording or images, if you have them
What Needs Fixing, and What’s a New Idea?
A wrong phone number or a button that doesn't work is different from deciding you also want a booking system. Both are worth discussing, but they may involve different amounts of work. We'll review your notes against the agreed project scope and talk through any extra work before moving ahead.
Common Questions
Do I need to know design or technical terms?
Not at all. Tell me what you were trying to do and what got in the way. I can work from that.
Can I request changes when I see the preview?
Of course. Feedback is part of reviewing a project. We'll confirm which changes fit the agreed scope and timeline and discuss any new features separately.